Check out the new "Learning Online 101" in your Canvas "Courses" tab!

New to online learning? Bad experiences in the past? This Canvas tutorial is designed to help you make the most of your online courses through self-paced modules with lots of advice, resources, and testimonials from students and faculty. Go to to find "Learning Online 101" in your Courses tab. 

Making the Most of Your Learning Environment

We are all in this together. SDSU faculty, staff, and other students are dealing with many of the same challenges that you and your family and friends are facing right now along with their own particular challenges. To borrow our common cheer, I believe that we will win . . . over COVID19, but must work as a team and community as we move forward. Strive to be a good communicator, ask instead of assuming, and try to understand a given situation from all perspectives. Finally, beyond being patient, kind, and helpful to others, also be sure to treat yourself the same way.

Whether you are staying in your normal location or have to move to a new one, try to create a local learning space with the following characteristics:

  • Maximum comfort . . . but not to the point that you fall asleep!
  • Minimum distractions from sights, sounds, and social media
  • Sufficient work space for reading, writing, and computer usage
  • Access to needed course materials and supplies
Aztec T.I.P.S. Grand Prize Winner Angel Juarez on "Two Tips for Studying at Home"


Aztec T.I.P.S. Winner Josh Erece on "Setting Up your Workspace"


Aztec T.I.P.S. Winner Joshua Moneda on "Declutter your Work Area"

You can think of your semester, your courses, and even individual assignments, quizzes, and exams as “projects,” and developing the ability to manage such projects is a key skill for academic and broader success. We encourage you to take a minute (and a half) to watch this short overview of the basics of project management, and think about how you will need to approach managing all your academic and personal “projects” for the rest of the semester.

If you feel you already have an effective approach to managing multiple projects, then you should probably stick with it . . . now is likely not the time to add more change to your life!  Now is definitely the time to get organized and set yourself up for success with your courses.

A key step as your courses resume is to ensure you understand the resources available to you. Thus, we encourage you to answer the following questions for each of your courses in one place - essentially an inventory of change - based on information from instructor emails, Canvas, revised syllabi, etc.

  • Face-to-Face Components (lectures, discussion sections, laboratories, etc.):
    • If being replaced by live Zoom sessions:
      • When will these Zoom sessions take place?
      • Have you set up your Zoom account?
      • Will these Zoom sessions be recorded and posted? Where?
    • If being replaced by pre-recorded sessions:
      • Where and when will these be posted?
      • By when should each session be viewed?
    • If being replaced by some other approach:
      • What is the approach?
      • When and how will you access the sessions?
      • What technology will you need?
  • Assignments:
    • Have any changes been made to remaining course assignments?
    • Are there any new assignments? What are these and when are they due?
    • How will assignments be presented, submitted, etc.?
  • Assessment (Quizzes and Exams):
    • What changes have been made to remaining quizzes and exams?
    • How will quizzes and exams be administered, monitored, and submitted?
    • What materials will be needed?
    • Will Respondus Lockdown Browser, Zoom, etc. be required?
  • Office Hours
    • How and when can the instructor be contacted?
    • Are there specific times when you can contact the instructor live?

This consolidated information can then be used to make all the needed changes to your current planning/calendaring tool. If you need to start using a planning/calendaring tool, we suggest keeping it simple with a paper-based planner or perhaps Google Calendar (see this Google Guide).

Aztec T.I.P.S. Winner Rick Delgado on "Managing Time"


Face-to-face lectures, laboratories, recitations, etc. provided an external structure to your semester, and the transition of some of these to an asynchronous do-on-your-own-time means that you will need to revise and formalize a learning schedule that works for you, especially given any broader disruptions in your location, responsibilities, etc. Take some time to establish a formal “learning schedule,” perhaps in consultation with those around you, and then stick to it, using the “learning space” above as a location. If possible, close doors and put up signs like “Learning Session from __ to ___: Please do not disturb unless necessary.” Establishing shared expectations and boundaries will help balance your need to focus on academics with your and other’s needs and responsibilities.

This learning schedule doesn’t have to be a solo adventure! As appropriate, consider using video conferencing (FaceTime, Zoom, etc.) and social media work study with classmates. You can learn more about video conferencing in the above section on Zoom.

Aztec T.I.P.S. Winner Akarsh Kain on "Benefits of Budgeting your Time"



Two campus processes are designed to help students address problematic issues that may arise with their instructors, especially during this challenging time.

The informal process starts with having a respectful two-way conversation via email or Zoom with your professor. The hope is that this conversation will help resolve your issue without having to involve others. Faculty are here to help, and they can best do so when they hear from their students early, clearly, and respectfully regarding any issues, questions, or concerns with their courses. Students should exhaust all four steps below before proceeding to the formal process described below. Depending on your situation, if any of these steps feel inappropriate or uncomfortable, then please do not hesitate to contact Darrell Hess, the Student Ombudsman, by calling 619-594-6578 or emailing [email protected].

Step 1: Talk to your Professor or Instructor of Record

Often conflicts are a result of misunderstandings or miscommunications and can be resolved with a simple conversation. Approach the situation with an open mind and a positive attitude. Helpful hints for getting the conversation started via email are to provide an informative subject line including the course number, clearly outline the situation and your concern or question in the message, and to be patient by allowing 48 hours for a response before emailing them again with a friendly reminder that includes your initial email. Using email to schedule a Zoom session can also be a useful approach..

Step 2: Talk to the Department Chair

If the professor is unresponsive or you do not feel satisfied with the results of your efforts, you can then speak with the Department Chair of the particular department in which you are experiencing a conflict. Department Chairs know the professors within their departments well and have a strong understanding of the policies within that department.

Additionally, other students may be experiencing problems similar to yours, and it is helpful for the Department Chair to be fully aware of the extent of student concerns.

Step 3: Talk to the Assistant Dean for Student Affairs

If your situation is not resolved after connecting with the Department Chair, you may reach out to the Assistant Dean for Student Affairs (see the contact list below), a position held within each college. The Assistant Deans have a broad knowledge of the policies within their respective colleges, and they work specifically to enhance students’ college experiences.

Step 4: Meet with the Student Ombudsman

At any time, you can connect with the Student Ombudsman, who will work with you directly to help you figure out your options and the appropriate next steps. This student-focused resource supports students in addressing and resolving concerns or issues that may arise within the university.

The formal process involves pursuing a formal grievance with the SDSU Student Grievance Committee. You must exhaust all four steps in the informal process above before you can proceed to this formal process. The grievance procedure is rigidly structured, involving an investigation and may lead to a hearing. If you have exhausted all four steps, and you still do not feel satisfied, then you should speak with the Ombudsman about starting the formal process with the SDSU Student Grievance Committee. Information about the grievance process can be found online.

Contact Information: Assistant Deans for Student Affairs, who reside in each SDSU academic college, have strong knowledge of the policies within their respective colleges and are available to assist students. They are:

Course Support

Both Blackboard and Canvas will be used during the Fall 2020 and Spring 2021 semesters as SDSU transfers all courses to Canvas. Instructors will decide which Learning Management System will be used, therefore it is important to check both Blackboard and Canvas to determine which will be used to deliver your course(s). 

If you are accessing an instructor’s Blackboard or Canvas course for the first time, take some time to explore how they have organized the course content. If an overview document or video is provided, be sure to read or watch it. Instructors may also provide answers to Frequently Asked Questions (FAQ) as either an item in the left-menu or a Discussion Board (see below).

Announcements: Your instructors will likely be posting frequent Announcements to keep you up to date on their respective courses. Announcements for all your courses are shown in a dedicated region on your Blackboard or Canvas course. By default, Announcements are also sent directly to your SDSU email. Announcements are a key means for instructors to provide you with updates, so be sure to check them frequently to stay up to date.

Email: Most instructors will communicate with their students through email, so be sure to check your SDSU email frequently. All campus communications, including Blackboard and Canvas, utilize your official SDSU email address. 

Discussion Boards: Instructors may use discussion boards for course topics, student interactions, etc. If so, you can learn more about how to use Discussion Boards in the Canvas Basics Guide.


Canvas serves as the primary learning management system for SDSU. Faculty can post course content, recorded lectures, YouTube videos, discussions, grades, tests and more

You can find answers to many Canvas usage questions in the Canvas Student Guide or contact Canvas support via phone at 619-483-0632 or email at [email protected].


Zoom is the SDSU-supported platform for audio-video conferencing. All SDSU students are eligible for a free Zoom Pro account with their SDSUid. Please do not use a free Zoom account as it lacks the full functionality of a Zoom Pro account. Zoom works with Windows, Mac, iOS, Android, Blackberry, and Linux, and allows users to connect via video, audio, and/or screen sharing remotely from any location.

The quickest and easiest method to set up your Zoom Pro account is to go to the SDSU Zoom site, login with your SDSUid, and follow the provided directions.

If your instructor is using Zoom, then they will provide a clickable Zoom invitation link via email, Canvas, etc. You can learn more about joining a Zoom meeting and how to use the audio, video, and chat controls. Note that if your instructor enables additional non-verbal feedback for the Zoom meeting, then clicking on the “Participants” icon at the screen bottom will produce a pop-up window where you can raise your hand, respond yes/no, etc.

For additional help with Zoom, you can explore the broader library of short Zoom video tutorials or the entire Zoom Help Center.

Zoom is a two-way web conferencing tool: If using audio, strive to find a location with minimal background noise and mute yourself when not speaking. If using video, ensure that you and your surrounding area are presentable, especially in case the video is on by default!

Respondus LockDown Browser is a web browser just like Safari, Chrome, or Firefox that works with Canvas to increase security and decrease crashes during exams by preventing window resizing, refreshing pages, switching applications, etc. Once started, students are “locked” into the test until they submit it for grading.

If your instructor is using Respondus for an upcoming exam, then secure access to a Windows- or Mac-based desktop or laptop and go to the SDSU Respondus Download page to install the browser.

Well before the exam, review the one-page student guide (Blackboard version; Canvas version) and watch the short overview video (Blackboard version; Canvas version) to ensure a smooth exam experience.

If your instructor provides a “practice” exam, be sure to explore it before the real exam to get familiar with the Respondus environment.

Turnitin is a tool within Blackboard and Canvas that some instructors may activate for written assignments. Turnitin allows plagiarism detection, instructor feedback, peer review, and rubric-based grading. Your instructor may choose to use any of these features, and will provide you with instructions for how to submit your work and access any feedback and grades.

Typically, a Turnitin submission link will be associated with the Assignment within your Blackboard or Canvas course. However, some students have been prompted to login directly to Turnitin when using Safari or sometimes the newest version of Chrome (v. 80). To avoid this potential issue, consider using another browser (e.g., Firefox).

Once your work is submitted by clicking the “Confirm” button, Turnitin will email a confirmation and a “!” will show for the assignment in My Grades. If you don’t see these, then you should resubmit the assignment, perhaps through a different web browser (e.g., Firefox) and ensuring that you have followed all the steps.

If your instructor is using Peer Review for an assignment, please note that:

  • Assignments must be submitted before the deadline in order to be included in the peer review process;
  • Students will not get a confirmation after completing a peer review;
  • Submission confirmations will only be sent after the assignment’s due date and time
  • Peer feedback will only be available for viewing after the peer review’s due date and time